Return and Refund Policy for Goalshop

Return and Refund Policy for Goalshop

At Goalshop, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a clear and straightforward return and refund policy to ensure a smooth experience. Please read the following terms carefully.

1. Returns

  • Return Window: You have 14 days from the date of receipt of your order to return items. If 14 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.

  • Return Eligibility: To be eligible for a return, your item must be:

    • Unused and in the same condition as when you received it.

    • In the original packaging with all tags, labels, and accessories (if applicable).

  • Non-returnable Items: Some items are non-returnable, including:

    • Custom-made or personalized products.

    • Items that have been used, opened, or damaged after receipt.

    • Sale items (unless defective).

2. How to Return an Item

If you wish to return an item, please follow these steps:

  1. Contact Us: Email us at [Insert Email Address] or call [Insert Phone Number] to notify us of your intention to return the product. Please provide your order number and the reason for the return.

  2. Return Authorization: Once we receive your return request, we will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return the item.

  3. Shipping the Item: After receiving the RMA number, please send the item back to us using a trackable shipping service. You will be responsible for the cost of return shipping unless the item is defective or incorrect.

3. Refunds

  • Refund Process: Once we receive and inspect your returned item, we will notify you via email about the status of your refund. If the return is approved, your refund will be processed and credited to the original payment method within 14 days.

  • Partial Refunds: If the item shows signs of use, damage, or missing parts that were not caused by an error on our part, we reserve the right to issue a partial refund or reject the return entirely.

  • Refund Method: Refunds will be made to the original payment method. Please note that it may take additional time for the refund to appear in your account, depending on your payment provider’s processing times.

4. Exchanges

  • Exchange Process: We currently do not offer direct exchanges for items. If you would like a different product, please return the original item for a refund and place a new order for the desired item.

5. Defective or Incorrect Items

If you receive a defective or incorrect item, we apologize for the inconvenience. In this case:

  • Contact Us Immediately: Please notify us within 7 days of receiving the item at [Insert Email Address] or call [Insert Phone Number]. Provide your order number and describe the issue.

  • Return Shipping Costs: We will cover the cost of return shipping for defective or incorrect items. Once we receive the item, we will either send you a replacement or issue a full refund, including shipping charges.

6. Late or Missing Refunds

If you have not received your refund after the stipulated time, please check your bank or credit card statement, as it may take some time to reflect. If the refund has still not appeared, contact your payment provider or reach out to us for assistance.

7. Shipping Costs

  • Original Shipping: Shipping fees are non-refundable. If you are returning an item for a refund, the cost of the original shipping will not be refunded unless the item is defective or incorrect.

  • Return Shipping: You are responsible for the cost of return shipping unless the item is defective or incorrect. If we are covering return shipping costs, we will provide you with a prepaid return label or instructions on how to return the item at no cost to you.

8. Contact Information

If you have any questions or need assistance with your return or refund request, please contact us